Due to the current 2020 Coronovirus Pandemic, we have new policies and protocols for sanitation at Heartline.  These are based on the New Mexico Department of Health’s Covid Safe Practices for all businesses, retails and massage, and applicable Centers for Disease Control (CDC) and Occupational Safety and Health Administration (OSHA) guidelines.  To print these protocols, click here –  heartlinesanitation_covid_2020.


Post Client Sanitation:

1. Upon leaving the treatment room, immediately undergo handwashing protocol while the client dresses. Do not touch or adjust your face covering. Wash hands thoroughly, up to the elbows, using these guidelines https://www.cdc.gov/handwashing/when-how-handwashing.html
2. Do not remove your face mask until you’ve taken payment for services, the client has left, and you have disinfected the treatment room. Use contactless pay (to the greatest extent possible) using Apple Pay, or other applicable software. If cash, check, or credit cards are handled, use hand sanitizer and repeat hand washing protocol.
3. Repeat hand washing.
4. Begin treatment room sanitation.

Treatment Room Sanitation:

1. Don gloves.
2. Increase speed on HEPA filtration unit to turbo or highest setting.
3. Remove linens, fold in on themselves and place in lined hamper, and cover. Linens will be laundered in hot water and sanitation feature (if available on washer).
4. Use EPA approved disinfectant (Barbicide, bleach or other) to clean anything the client came in contact with, including impermeable barrier over table and face cradle, stool, bolsters, door knobs, side tables, chairs, etc.
5. Follow the product manufacturer’s recommendations for contact time (or how long a surface must stay visibly wet before the disinfectant destroys the pathogen).
Per CDC recommendations listed here. https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html, clean all equipment, devices, and surfaces between each client interaction, including oil / lotion dispensers, cupping supplies, tools, and essential oil bottles.
6. Remove gloves and discard, or wash re-useable gloves according to hand washing protocols. Repeat handwashing protocol and reset the table and treatment space for the next client.
7. Remove mask according to CDC guidelines https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-to-wear-cloth-face-coverings.html
8. After disinfectant has dwelled for the recommended time and the HEPA filtration unit has run for at least 15 minutes, place clean linens on the table.

Office Sanitation Between Clients:

Continue to wipe down bathroom surfaces (doorknobs, toilet handles, sink areas, light switches, etc.), reception-area countertops, point-of-sale equipment, and furniture.

Office Sanitation at End of Day:

1. Empty all trash cans (each trash can has a liner).
2. Do end of day post-client cleaning, including the phone, keyboards, light switches and doorknobs, 3. as well as the bathroom and any other surfaces clients came in contact with.
4. Remove bagged laundry from the dirty bin for washing and replace the hamper with a new liner.